Nice.Chat

The original Nice.Chat product

A foundation for better conversations.

This catalogue brings together the capabilities described on the original Nice.Chat website. The hosted self-service application is being retired. Availability, integration work, and licensing are reviewed for each new project.

Chat tools

  • Typing preview
  • Quick reply templates
  • Customizable forms
  • Visitor information
  • File sharing
  • Chat archives
  • In-app and browser notifications
  • Chat transfer
  • Group chats
  • Chat across multiple websites

Visitor context

  • Live visitor activity tracking
  • Customer data collection
  • Extended visitor information
  • Visitor blocking
  • Screen highlighting

Commerce

  • Product suggestions in chat
  • Sales information
  • Product synchronization through feeds and the API
  • Sales goal monitoring

Customization

  • Interface languages
  • Agent avatars
  • Automatic greetings
  • Personal greetings
  • Forms constructor
  • Widget themes and custom CSS

Analytics

  • Chat statistics by agent, date, and status
  • Visitor statistics and filters
  • Email reports
  • Sales, conversion, and agent performance statistics

Integrations

  • API
  • PrestaShop
  • WordPress
  • Slack
  • OpenCart
  • Magento
  • Shopify

Team management

  • Agent accounts and personal settings
  • Agent administration and website assignment
  • Agent groups
  • Agent roles
  • Working hours scheduler

Customer feedback

  • Chat ratings
  • Consolidated satisfaction reports

Security and deployment

  • The original site describes SSL-protected communication and security support
  • Security controls and deployment requirements are reviewed individually; no certification or end-to-end encryption guarantee is made here

Inside the existing interface

Existing Nice.Chat Chat statistics
Chat statistics · existing interface
Existing Nice.Chat Visitor information
Visitor information · existing interface
Existing Nice.Chat Visitor screen
Visitor screen · existing interface
Existing Nice.Chat In-chat sales
In-chat sales · existing interface

Explore what comes next

Discuss white-label presentation, platform and transaction context, AI assistance with human takeover, permissioned actions, multi-workspace needs, audio/video escalation, and private deployment. These options are scoped individually; this page is not a promise that every proposed integration is already available.

Discuss your requirements