Engage with context
Visitor information, activity tracking, greetings, and customizable forms help teams understand the person behind the question.
Embedded communication · White-label inquiries
Your product.
Your conversations.
Your brand.
Bring messaging, customer context, and human support into the experience you’re building. Explore Nice.Chat as the foundation for a communication platform of your own.
For marketplaces, digital platforms, and businesses that want more control.
BUILT INTO YOUR EXPERIENCE
M
Your marketplaceCustomer conversations
•••ORDER #1048Product & customer context
A
A person, when it matters.Keep the conversation together.
A conversation inside your product+
Your identity. Your experience.Talk to us about branding and deployment.
Illustrative experience · tailored integrations discussed individually
Brand ownershipBusiness contextHuman connectionDeployment choice
A foundation, not another disconnected inbox
Keep the conversation
where the relationship lives.
Customer communication becomes more useful when it connects to the product, the people, and the transaction behind it. Nice.Chat’s roots are in live ecommerce conversations: helping visitors choose, giving agents context, and turning support into a better buying experience.
We’re opening conversations with teams that want to take that foundation further—through branded interfaces, deeper integration, licensing, and deployment options suited to their business.
The existing product foundation
Tools for the whole conversation.
Existing Nice.Chat interface. Integration and availability are reviewed for your project.
Converse as a team
Quick replies, file sharing, chat transfers, group conversations, and archives keep people and information connected.
Connect conversation to commerce
Product suggestions, catalogue synchronization, and sales reporting bring the buying journey into the conversation.
Learn from every interaction
Chat and visitor statistics, feedback ratings, and agent reports help teams improve the experience over time.
Where communication is part of the product
Built around your business,
not a generic support script.
Keep buyers, sellers,
and support connected.
Discuss messaging that follows the transaction—from product questions to order support and disputes.
Discuss a marketplace projectA support experience
under your own brand.
Explore embedded communication for customer workspaces, with branding and integration suited to your platform.
Discuss a platform integrationContext for complex
customer conversations.
Discuss account-aware support, human escalation, and private deployment requirements. Security needs are assessed individually.
Discuss your requirementsMore control. A clearer starting point.
Make it part
of your product.
You shouldn’t have to choose between an experience that feels rented and starting your communication stack from scratch.
Your brand
Discuss white-label presentation, a branded operator experience, and custom integration.
Your workflows
Explore how customer and transaction context could connect to the conversation.
Your deployment
Tell us about private hosting, data control, and operational requirements.
Your next step
Start with a licensing or integration conversation. Scope, availability, and commercial terms are agreed individually.
An ecommerce heritage. A broader conversation.
A familiar starting point
for your next integration.
Bring your commerce tools and customer conversations together. Let’s review the integrations and messaging channels that fit your environment.
Start a conversation
What are
you building?
Tell us about your platform, the conversations you want to enable, and the control you need. We’ll follow up personally.
support@nice.chatLicensing · White-label integration · Private deployment