Features | Nice Chat — Live Chat Software for eCommerce

Chat tools

The widest range of tools for fast and high-quality customer service. Your agents will be able to work as efficiently as possible, and customers will be satisfied.

• Typing preview
You can see the customer's message when he types it
• Quick reply templates
Specify canned responses for faster feedback
• Customizable forms
Create your own forms for gathering all kinds of customers information and help them to choose the right product
• Visitor information
Track the customer's steps and activity to pick the right moment for chatting
• File sharing
You can send prospects, technical specifications or just cool pictures of your product through Nice Chat
• Chat archives
Review previous chats and analyze the best practices of your team
• Event notifications
Do not lose any visitor or any chat. In-app and browser notification will provide you instant connection with your customers
• Chat Transfer
Transfer a chat to the agent that has write expertise for helping a customer
• Group chats
You can invite one or more agents into the same chat for robust service. It's fun just to chat together anyway :)
• Chat on multiple websites
You can install Nice Chat on all you websites and chat with all you customers!

Visitors Tracking

Extended information about the client will help you to make a portrait of the buyer. An incredible function of tracking and highlighting the client's screen can help confused visitors.

• Live tracking
See the visitor's activity on current page, other places where he had been and other details that will help you and your agents to make the chat valuable for both parties
• Gathering customers data
All the information from your customers visits, chats and actions is stored for helping you to drive your business the successful lane
• Extended information
All the things that help you to define your customer
• Black list
Do not let annoying people to upset you - use the ban function so they would not bother you
• Screen Highlighting
Help your customer not getting lost among thousand of great products and highlight the right one

E-commerce tools

Easily import your products and sell them right from the chat.

• Suggest products
Show the right product to your customer in the chat and sell it as easy as possible
• Sales information
How many items did you sell and how much money you made today? Simple!
• Products synchronization
Upload your products using Google Merchant, Yandex Market feeds or our API for suggesting them to the customers
• Goals monitoring
Define and reach your sales goals

Customization

When your customers meet you first time your appearance means a lot to them. The same thing with the Chat on your website - it should be invisible when it's not needed and bright and playful when your customers ask for your help. With our customization settings you can easily design your own chat widget. So bring it on!

• Language
We love when everybody understands us that's why we use so many languages for our widget and agent's interface
• Agent avatars
Everybody loves to see faces, especially the smiling ones. Let your customers to fall in love with you and your business with happy agent avatars :)
• Automatic greetings
Say "Hello!" to your client once he opened the chat with custom greeting message
• Personal greetings
Own names are magical for people to hear. Ask you customers for introduction and greet them personally!
• Forms constructor
Create your own forms from introduction to qualification of your client's expectations. They are easy to build and to fill as well
• Chat widget themes
Do not blue and white chat? No problem, just pick your own theme for the widget. If you are creative and want to express yourself just use CSS to make your own design ;)

Analytics

All the insightful decisions come from powerful statistics and analytics toolset and Nice Chat provides you with reports on visitors, chats and sales. This data will reveal the most valuable propositions, the best time to talk to your customers and many more details about your ecommerce solutions. Don't count on destiny, only numbers and graphs.

• Chat statistics
All the stats of your website chats filtered by agents, date, status etc
• Visitor statistics
Platforms, operating systems, browsers, popular visited pages and many more with a tons of filters
• E-mail reports
Get your daily, weekly and monthly reports so you would always have your hand on the business pulse
• Sales statistics
The most important numbers for business owners: conversion rate, gross revenue, revenue per visitor/chat, agent's efficiency and many more

Integrations

In order to take more value from Nice Chat you would want to integrate it closely with you eCommerce solution. For making that possible we prepared integrations with the most popular platforms and API for custom solutions.

• API
• PrestaShop
• Wordpress
• Slack
• Open Cart
• Magento
• Shopify

Team management

If you are large enterprise or not yet but scaling up you would definitely need to bring you selling team to Nice Chat. We are working hard to make your team management as smooth as possible.

• Agent account
Account settings allow you and your agents to specify all the contact details, position and personal settings
• Agents administration
Manage your selling team: invite them to company and connect to particular website
• Agent groups
Create teams for you agents staff and delegate your customers with the right one
• Agent roles
Define particular role for each agent in you company
• Working hours scheduler
Define you working hours and let the customers know when you are online

Getting feedback

Automated feedback form would get your customer's thoughts on the service quality. Let them express their feelings and than track your agents results.

• Chat ratings
Each chat brings the value to your clients and ratings would help you to understand how happy they are
• Satisfaction stats
You can analyze your customer satisfaction with consolidated report

Security

We use custom end-to-end encryption along with SSL just to be sure that your data would not be intercepted and decrypted by anyone. Feel free to ask our support for security consultations - we do have a lot of experience and we are happy to share it with you!

• SSL encryption
Nice Chat works only with SSL
• Security support
We will make sure that you are secured when you using Nice Chat